Karen Reddington, Regional President, Asia Pacific, FedEx Express


Connectivity is changing the face of business in Asia Pacific and the world. Today, the globe is more connected than ever, by way of advanced technology that was unfathomable a decade ago. The momentum of connectivity will continue and play its part in all aspects of our daily lives even if we are unaware of their existence. Think about the sensors that monitor urban conditions such as traffic, air quality and noise, the technology is almost invisible but is bringing us critical information to improve sustainability, efficiency and quality of life.


The rapid advancement of technology that boosts global connectivity is a powerful trend set to impact individuals and businesses of all kinds, and the logistics industry is no exception. While it is difficult to predict what exactly will happen next, there are four key trends that we believe are important to the business world, especially in Asia.


1. Small businesses will flourish in the online marketplace

Online commerce has revolutionized how the world conducts businesses. In particular, Asia Pacific, home to four of the world’s top 10 e-commerce markets[1], is leading the charge.


Traditionally, small businesses have fewer resources and budgets. However, nowadays, a business idea can be realized with as little as a mobile device, allowing business to happen anywhere. Businesses, from a new start-up to a long-established medium-sized business, can now ride on opportunities provided by our hyper-connected world and be part of international e-commerce.


2. The digital and physical world must co-exist

While the digital economy is experiencing high growth in Asia[2], its growth cannot be standalone; a strong physical support is required for all e-commerce activities to flourish. A good example would be the global transportation network. It is a fundamental ingredient in the magical formula to make the two worlds – the digital and physical – work.


With a strong global transportation network that is making trade easier, more affordable and faster[3], companies of all sizes now have access to global markets that were once unreachable. This is a key factor contributing to a global trade market worth in excess of US$15 trillion.


3. Global supply chains: the match point of business success
Digitalization has lowered the barriers for small businesses to enter global markets, but this also means that the competition is intensifying. To achieve long-term business success, a global supply chain that run smoothly and meet growing customer needs is critical.


Especially nowadays, customers expect businesses to be accountable for the entire customer journey, even the parts they are not directly responsible for. If a business can ensure end-to-end experiences from order to return, it’s one step ahead of the game to inspire loyalty and drive repeat business. This ecosystem must encompass global reach and the power to reach millions of consumers, but also secure payment, fulfilment, tracking, returns, even shopping cart management – but also the right intelligence to expand choice, flexibility, and to customize the overall service experience.


4. The influx of high-tech businesses and high-value added goods

In Asia, one of the most prominent challenges faced by many is the aging population. As such, demand for high-tech and high-value added goods for the healthcare industry is on a rise, fuelling remarkable growth across the region. The transportation of such packages comes with unique requirements like temperature-control.


With the proliferation of Internet of Things, high-tech and high-value added goods can be transported with near real-time visibility in a way that you couldn’t before, ensuring the goods remain viable and safe.


While connectivity is impacting businesses of all kinds, it’s important to know that it’s the underlying trends like the rise of small businesses that are fundamentally reshaping the business landscape today. All in all, the above trends are just the beginning to the hyper-connected world. We expect businesses in Asia will continue to grow and evolve as the contents of our planes and vehicles keep changing.


[1] China, South Korea, Japan and Australia, e-Commerce Foundation 2016 https://www.ecommercewiki.org/wikis/www.ecommercewiki.org/images/5/56/Global_B2C_Ecommerce_Report_2016.pdf

[2] Digital economy distorts true size of Asian economies, Nikkei, December 7, 2017

[3] FedEx 2016 Annual Report & FedEx 2017 GCR for this and following source points

Education has the Power to Change Lives.

Education has the power to change lives. It is fundamental to personal development and societal growth. Yet many children and young adults in poor communities lack resources to seek a proper education. The charity AkarakA helps underprivileged children and young adults get a formal education, through the financial support of individuals and corporations. They also help match students with mentors from the corporate world:


“100 of our scholars have already graduated and have moved on to paid employment or further education. In just four years we have provided 726 years of education.”


We at Consilium Law Corporation like AkarakA believe an education can pull entire generations out of poverty, and that when we provide a scholarship to one student the trickle down effect is life-changing for their family and direct community.


How it works?


AkarakA aim to assist under-privileged children and young adults who wish to pursue their studies at the tertiary level. These are often students aged 18 and above who have completed primary and secondary school. These individuals usually do not continue to the tertiary phase of their education as they lack the financial means, or need to start work to support their families.


How can you help?


Make a donation. Every donation big of small makes a difference.


Organise a fundraising initiative


Become a mentor.


Pass it on: run a training/skills seminar for our scholars


Spread the word: post a link to AkarakA on your Facebook page or include it in your email-signature.


AkarakA believes that pure academics are just not enough. These young students who often hail from tiny villages, require guidance on the requirements of a working world. Their academics and technical studies equip them with an education and a chance for employability. However, of equal importance, is the need for a guide, an advisor, a mentor who can take them through the maze of personality development, social communication and media, work ethics and many other elements that are crucial to the workplace.


Each scholarship AkarakA covers is an average investment of $1000/per year or $89/month per student. For donors who provide funding of more than $1000/per year they can create a named scholarship in your honor.


In return for your generous donation you will receive:

  • Regular performance reports of your sponsored student including updates on academic progress, extracurricular activities, special achievements and the social impact of your scholarship.


  • Your own named scholarship  –  for example the “ John Doe Scholarship”. Many people are interested in naming a Scholarship, either in memory of a special person, as a project for a professional or social group, or just as something they can do to provide assistance to a bright and deserving student.


  • A high quality professionally designed scholarship certificate bearing your scholarship name printed on archival quality cotton rag paper, perfect to frame and display.


  • Invitation to AkarakA events and networking opportunities.


Add a distinctly Asian footprint to your Corporate Social Responsibility plan.


AkarakA can act as your outsource partner in the allocation and management of academic scholarships.


Encourage employees to volunteer and act as mentors to our sponsored students to amplify the impact your company can make. Mentors actively use their existing skill set and build upon their natural leadership capabilities. By stepping outside the office environment and connecting with the greater community they network and develop stronger team relationships.


AkarakA are proud to work with the following Corporate Partners. If you would like to arrange a meeting with a member of the AkarakA team to discuss sponsorship or mentoring please contact them via: info@akaraka.org.sg


We at Consilium Law Corporation would like to invite you to our fundraising event in support of AkarakA this coming Wednesday 30th May at Kult Kafe, Mount Emily Hill. An evening of live music alongside an art auction will provide a great evening’s entertainment for a good cause and we invite you to register your admission donation here.


The on line art auction is being regularly updated and will continue post event for those who are unable to make it on the night.

SGG Group, a leading global investor services firm, providing trust, corporate and fund services, has acquired Iyer Practice, a family-run business, offering a number of advisory and compliance solutions to corporates and private clients in Singapore and Hong Kong. SGG Group has over 1,700 professionals globally.


Iyer Practice management team will, following the acquisition, maintain leadership roles within SGG Asia. Shanker Iyer, the founder of Iyer Practice has become the Executive Chairman for SGG Asia.

ASEAN Summits are not always the most productive affairs. Marshalling alignment across the bloc’s 10 member states presents some challenges, especially on thornier issues requiring tangible collaboration. This is why the 32nd ASEAN Summit that concluded on April 28 should be lauded in its brokering of an ASEAN Leaders Statement on Cybersecurity Cooperation.


ASEAN has previously tread into the domain of cybersecurity. In 2016, Singapore helped forge an ASEAN Cyber Capacity Program (ACCP) to raise technical capacity of ASEAN countries to address the evolving array of cyber threats. Last year, the group witnessed the adoption of a new ASEAN Cybersecurity Cooperation Strategy. The region is also spearheading initiatives with third-party countries, with the Japan-ASEAN Cyber Center slated to launch in Thailand in June.


The recent Leaders Statement represents an important evolution because it for the first time recognizes the need for and tasks relevant ministers “to identify a concrete list of voluntary, practical norms of State behavior in cyberspace that ASEAN can work towards adopting and implementing.” The statement suggests ASEAN member states take reference from the voluntary norms recommended in the 2015 Report of the United Nations Group of Governmental Experts (UNGGE). Given that the UNGGE process broke down last June among disagreements at the global level, the movement towards a regional set of cyber norms presents an opportunity for Southeast Asia to lead the way in contextualizing the existing set of global norms and implementing them in ways that work for ASEAN.


Why cyber norms matter to business


While voluntary cyber norms are not a panacea to addressing cybersecurity threats, broad adoption of cybersecurity norms will lend stability and security, and help promote social and economic development. Norms have a long history of reducing conflict between states, and if transposed to cyberspace, they can create flexible and shared behaviors. It’s these shared behaviors that build predictable and stable environments for businesses and citizens alike, as well as encouraging international cooperation on cybersecurity.


The 2015 UNGGE Report outlined 11 norms for responsible state behavior in cyberspace. They can be grouped into two broad categories: norms that limit what states should do in cyberspace (such as not supporting attacks on critical infrastructure), and those that speak to the positive duties of states in cyberspace (such as responding to requests for assistance in managing attacks).


As a leader on cybersecurity, Singapore has been a vocal proponent for regional cyber norms, which is why they are being addressed under its ASEAN chairmanship. We can expect ASEAN governments to take the Leaders Statement into account in preparing for the 3rd ASEAN Ministerial Conference on Cybersecurity to be hosted in Singapore from 18-20 September 2018, where a regional framework may be unveiled and discussed.


Business can engage in the process, and the Leaders Statement recognizes the value of enhanced dialogue and cooperation with external parties. A recent paper developed by Access Partnership and industry partners will serve as an input; the paper assesses cybersecurity policy and issues in Southeast Asia, outlines the existing efforts around cybersecurity norms and related activities in a variety of forums, and charts their development processes. It explains the benefits of collaborative cybersecurity for the region, and suggests some areas for the region’s stakeholders to continue work on norms development. Additionally, a recent paper by AT Kearney outlines cyber risks in ASEAN and suggests steps to address them.


Towards a peaceful, secure and resilient regional cyberspace

Producing strategic outcomes in ASEAN takes time, effort, and resolve. Yet progress is possible, and because the group convenes one of the most eclectic and important economic regions in the world, engagement can bear fruit. Working together, ASEAN governments, industry players, technical experts, academia, and civil society groups should all step up their engagement to improve cybersecurity resilience in the coming months, both on norms and other areas of cyber policymaking. The recent Leaders Statement offers a vision for a better regional cyberspace. It will be up to ASEAN stakeholders to make it happen.


If you are interested in cybersecurity issues in the region, Access Partnership invites AmCham members to join a workshop on “Cyber Security in Retail and Consumer Goods Industry” on 10 May 2018, at FTSE Room Level 9 Capital Tower, 168 Robinson Road. The event will feature Singapore’s Cyber Security Agency, Lazada, JurisAsia and Access Partnership. Register at rsvp@accesspartnership.com.


Christopher Martin – christopher.martin@accesspartnership.com. Chris leads Access Partnership’s operations in the Asia Pacific that focus on technology policy and regulation.  He works with global companies and organizations to develop strategies, shape policy discussions, and access new markets.

By Karen Reddington, President, FedEx Express Asia Pacific


E-commerce is exploding in Asia, with e sales for Asia-Pacific expected to total US$1.37 trillion in 2017 according to e-Marketer1, and hitting the US$3 trillion by 2021. China took the lion’s share with 53.4% of total e-commerce sales in the region and 494 million buyers2. While numbers for Asia Pacific can be skewed by China, it’s too simplistic to put this growth down to merely the China factor and its huge domestic market. Interestingly cross-border transactions are surging with Forrester Research projecting that cross-border sales will constitute 20% of e-commerce sales globally by 2022 with Asia Pacific the largest region3.


Two key considerations have emerged in the last two years in light of this phenomenal e-commerce growth in Asia. One is the challenge of planning and optimizing operations to deal with these mega-event peak demands in addition to the traditional holidays. Secondly there is the prospect of a year of multiple peak periods as opposed to just a handful of mega sales days and the Christmas rush. We see heightened sales peaks recurring through the year with the emergence of brand-dedicated events such as Dell’s Black Friday in July sale or eBay’s long-running Green Monday sale. While these are US-centric, it would be no surprise to see others in Asia drive similar major promotions.


Planning for these one-off events must now become part of ongoing operational planning and not a one-off project. Business operations must be ready for these spikes as they become part of daily business. To best prepare for this dynamic shift in business operations, here are some key considerations to help prime your business to prepare your next peak period and drive growth and expansion.


Global e-commerce requires a highly complex ecosystem:


Whether it is peak season or not, we believe that global e-commerce must be supported by a highly integrated, scalable and complex global ecosystem which few partners can genuinely provide. This ecosystem must encompass global reach and the power to reach millions of consumers, but also secure payment, fulfillment, tracking, returns, even shopping cart management – but also the right intelligence to expand choice, flexibility, and to customize the overall service experience.


Dynamic and customized experiences:


When demand hits peak loads, then flexibility and convenience are key to ensuring an optimal experience for both the end-consumer but also for merchants.


For instance, expand alternative delivery options.  As more and more consumers shop online, having a package shipped directly to their doorstep is not always an option. So look to service providers who invest in more self-collection solutions like 7/11, locker boxes, as well as more flexible and convenient delivery options like FedEx Delivery Manager, which allows recipients to customize home deliveries.


In the world of IoT, connected sensors and smart devices, the ability to provide near real-time monitoring from inside the shipping package itself will be critical to businesses in healthcare, but also to shippers of food and other perishables, while also ensuring consumers receive their goods in prime condition


Global and robust infrastructure:


When businesses are stretched to the limit you need your people focused on the business and leave the fulfillment and delivery process to capable and trusted partners to worry about. Small and medium-sized businesses need access to a logistics network that helps them achieve profitable, scalable, global growth. That’s what services like FedEx Web Services – which recognises that businesses need help to ship seamlessly to international locations – are all about.


The hot buzz-fueled areas of AI, IoT, big data and others are all being touted by players in the industry but no apps  or innovations can replace the aircraft, trucks or other infrastructure that underpin the physical transportation and delivery of goods. For your small and medium business to be successful, you need to be supported by providers who have a global and robust infrastructure that ensures the physical process of fulfillment and delivery is executed flawlessly. So ensure your providers have the right infrastructure to help deliver a truly global e-commerce experience.


1, 2 Asia Pacific Retail and e-Commerce Sales 2016-2021”, eMarketer, August 9, 2017

3Forrester Data: Online Cross-Border Retail Forecast, 2017 To 2022 (Global)”, Forrester, April 20, 2017.


Stamford American International School is excited to announce the launch of its new Infant Care Program for children 2 months to 18 months, beginning April 2018 at the Early Learning Village. The service is open to all and is available as a 5 or 3 day option (a 2 day option is possible, upon availability).


The Infant Care Pod is an intimate space that is located within a secure floor of the purpose-built, world-class Early Learning Village which opened in 2017. The Early Learning Village is a dedicated preschool for children up to 6 years of age. This new additional service, designed for babies and toddlers, provides a stimulating safe space for children to learn, explore and grow.


Each baby and infant in their care is unique, with their own developing and changing needs, preferences and routines. At the Early Learning Village, Infant Care adapts to each child, through the creation of Individual Care Programs. These are developed in partnership with each family, ensuring the care given is as similar to that they would get at home as possible.


Each family has a regularly updated electronic portfolio using the celebrated StoryPark platform, which follows each child’s personal development and shares these moments through photos, videos and text with the family.

Here are more details on the Program and the Special Opening Offer for fees https://www.sais.edu.sg/curriculum/early-years-learning/infant-care-program


For a friendly chat on their Infant Care Program and tour of the Pod, please contact their admission’s team admissions@sais.edu.sg


Stamford American Early Learning Village

3 Chuan Lane

Singapore 554350


My relationship to International Women’s Day (IWD) is bittersweet. I believe there are serious, overarching, and global issues that bind us all by gender; IWD is a declaration that we want a different future. But as an agent for change and inclusion, I take issue with the way people and organizations tend to approach IWD: reducing gender to a binary conversation, ignoring intersectionality, and placing far too much emphasis on raising awareness rather than building capacity.


IWD is an opportunity for transformation within our communities and workplaces. IWD events and activities can be uplifting, galvanizing. We need the energy created on this day to keep us going, because the road to gender equality is all uphill. But the year-on-year arms race between and among organizations to get ever-higher doses of “inspiration” is not the way to go. Progress on gender equality will continue to stagnate unless and until we take on systemic and cultural change.


We can go further.


To that end, I propose:


Three challenges for organizations planning celebrations for #IWD2018


  1. Live your strategy. Link IWD to organizational strategy and business objectives. Integrate IWD as just one aspect of the Diversity & inclusion (D&I) portfolio, and invest in IWD proportionately. (Or, if the organization doesn’t have a D&I portfolio, leverage IWD as the flashpoint to build one.)
  2. Make it a do, not listen, moment. Select critical behaviors, and set some outcomes and indicators: make it clear what you expect people in your organization to do differently as a result of their IWD experience and hold your IWD speakers and organizers to it.
  3. Embrace intersectionality. Make space for a spectrum of voices and experiences to be shared. Even within our commonality we are unique; ignoring our differences denies our identity and prevents the cohesion we say we want.


Originally published on the ChangeFlow Consulting Blog. All rights reserved.


The HSBC Singapore Rugby Sevens is the biggest celebration of rugby in South East Asia. For two days in April, joyous fans from Singapore and around the world watch epic rugby, with 16 of the world’s best men’s rugby sevens teams on show over 45 thrilling matches. Singapore is the 8th stop of the 10-city, HSBC World Rugby Sevens Series held over a seven-month calendar.


Fans of the USA Eagles can excitedly look forward to their team playing in Singapore. They have just swept all-comers on their way to a title at the Las Vegas USA7s tournament last weekend. Fuelled by speedster and World Rugby Player of the Year 2017 – Perry Baker, the USA Eagles now look forward to Singapore that proved a happy hunting ground for them last year.


At the 2018 Singapore Sevens 2018 there’s an array of mouth-watering food, a new beer garden and a themed FunZone with interactive games, and spectacular kids attractions are appearing for the first time in Singapore. The Singapore Sevens is fun for the whole family.


The National Stadium is home to the Singapore Sevens. It boasts the world’s largest free-spanning dome, where air-cooled seats and a bustling concourse makes it a venue like no other. Here, spectators can walk and mingle whilst staying connected to the on-field action. With excellent public transport links, the stadium is just 10 minutes from the City Centre.


To book tickets please visit www.singapore7s.sg. The special promo-code 18SG7EMCCUSCAN gets you 15% discount on all with an additional 5% using HSBC cards. This promotion ends 31 March 2018.


To enjoy all the fun at the stadium from our exclusive Sevens VIP Club Hospitality Lounge or your own hospitality enclosure at the Stadium Concourse, please call +65-8100-1498 or +65-6581-9228 email: hospitality@singapore7s.sg


The Australian Institute of Company Directors (AICD) regularly visits Singapore to hold their flagship International Company Directors Course. The course is based on global governance principles and covers directors’ duties, the international legal environment, risk and strategy, financial literacy and board effectiveness. The course underpins the AICD’s goal of making a difference in the quality of governance and leadership around the globe.


The AICD is pleased to announce the launch of their International Scholarship Program, offering one full scholarship place to each of the International Company Directors Courses in Singapore, Hong Kong and Dubai, and one full scholarship place to the Fiji Directors Course.


The scholarships are designed for directors, aspiring directors and community leaders who without financial support, would not be able to attend such governance training.


Who is eligible for these scholarships?


People of all nationalities are welcome to apply. To be eligible for the scholarship, each applicant must:


  1. Be a director, aspiring director or community leader of an organisation with an annual turnover of less than AUD$1 million;
  2. Describe why without the scholarship they would not be able to attend such training;
  3. Describe the benefits they would receive as an individual in undertaking such training;
  4. Describe the benefits that their organisation or broader community would receive by undertaking such training; and
  5. Provide supporting documentation such as an endorsement letter from their organisation or professional reference


How do individuals apply for scholarships?


Applicants must complete the application form found on the AICD’s website here and submit to international@aicd.com.au along with any relevant supporting documentation by Friday 6 April 2018.


Who decides who gets awarded a scholarship?


Applications will be reviewed and determined by the AICD Education & International division. Applications for the Fiji Directors Course will also be reviewed and shortlisted by our Regional Advisory Committee in Fiji.


How will people be notified they have been successful?


Successful applicants will be notified by email within two weeks of the application close date.


If a member is a highly paid executive working on a small NFP board are they still eligible for a scholarship?


Eligibility will first and foremost be determined based upon the selection criteria. Anyone who meets the criteria are welcome to apply, however they may be ruled out, at the selection committee’s discretion, during the competitive selection process.


For further information, please email international@aicd.com.au or phone +61 2 8248 6600.


In his Budget speech on February 19, 2018, Minister Heng Swee Keat announced that from 2019, carbon tax will be introduced to encourage reduction of greenhouse gas (GHG) emissions. In the first instance, from 2019 to 2023, the tax rate will be $5 per tonne of GHG emissions. The carbon tax announced will be levied on facilities producing 25,000 tonnes or more of GHG emissions in a year. All other companies will not be taxed on direct emissions, but may be indirectly impacted by the carbon tax through higher electricity costs. Companies are encouraged to take measures to reduce carbon emissions, and do your part to create a higher-quality living environment for all. From 2019, the Government will set aside funds to enhance support for companies, including SMEs and power generation companies, to improve energy efficiency. More details will be shared by government agencies at a later date. In the meantime, please visit the Energy Efficiency Programme Office (E2PO) microsite at www.e2singapore.gov.sg to find out about the existing energy efficiency incentives your company can tap on.


Click the image below for more information.



This blog showcases news and updates from AmCham’s member companies

Send Updates