Hosted by the Financial Services and Human Capital Committees
A large amount of skills disruption is expected to occur in the Financial Services & Investors industry, with 43% of jobs considered ‘unstable’ - according to Future of Jobs report by the World Economic Forum. Digitization is creating massive opportunities and challenges for financial services companies. The trend of increasingly rapid digitization in this industry has amplified competition and margin compression. Some traditional companies have lost ground to smaller, more digital-focused firms that have moved rapidly into banking. Others, however, have held up well as a result of relentless innovation and a focus on the customer experience. Nearly all jobs – old or new – will require new skillsets including creative skillsets not used today. As a result, current roles, already hard to recruit for, are likely to become even more challenging. At this session, Nigel will share how organizations can navigate this disruptive landscape and how senior leaders can equip their workforce and HR with new skillsets/tools necessary to manage this change.
About the Speaker
Nigel Carter leads Mercer’s global Financial Services Practice. He has expert knowledge of business strategy, corporate finance, organisational effectiveness and design, workforce planning and analytics, employee benefits and rewards, and employee engagement/communications. Nigel joined Mercer as a Partner in 2012, following a career in investment banking where he held both client-facing and HR leadership roles. This included several international assignments in the US and Europe with both UBS and Credit Agricole. At Credit Agricole he set up and led a global banking practice for the automotive industry. In his career, Nigel has led organisational transformation projects, including post-merger integration, organisational design and leadership development, consulting assignments like health & well-being strategy review, design and delivery of HR business partnership training, and captive reinsurance strategy for employee benefits. Nigel holds a joint honours BA degree in French & German from Bristol University and an MBA from Kellogg School of Management, Evanston, IL.